Return & Refund Policy
Oppsy Store — Final Sale, Defective Products, Order Changes & Customer Protection
At Oppsy Store, we are committed to providing quality intimate wellness products, accurate product information, discreet service, and a safe shopping experience.
Because our products are intimate and personal-use items, we follow a strict hygiene and safety policy. This means that once an order has been dispatched, collected, delivered, or otherwise leaves Oppsy Store’s controlled possession, the product is considered final sale and cannot be returned or exchanged for a different product, colour, size, model, or personal preference.
The only exception is an eligible product that is Dead on Arrival (DOA) or has a genuine qualifying defect, which must be reported within the applicable time period stated below.
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.
1. Order Changes Before Dispatch
Customers may request changes to an order while the order is still being processed and has not yet been dispatched or handed over to a courier.
Depending on stock availability and the stage of processing, customers may request:
- A different colour
- A different size
- A different model
- A different quantity
- A different eligible product
- Correction of delivery information
Changes are not guaranteed and are subject to product availability and whether the order can still be modified.
Once an order has been packed, dispatched, handed to a courier, collected, or otherwise leaves Oppsy Store’s possession, order changes are no longer available through the normal order-change process.
Important
Customers should carefully review their product selection, colour, size, quantity, delivery information, and other order details before dispatch.
2. Cancellation Before Dispatch
Customers may request cancellation within 15 minutes of successfully placing an order.
The 15-minute period provides a short opportunity to correct an order before it enters our processing and fulfillment workflow.
We use a short cancellation window because orders may move quickly from payment confirmation to picking, packing, and courier preparation.
After the 15-minute period, cancellation may no longer be possible because the order may already be in processing or preparation.
If an order has already been dispatched or handed to a courier, it cannot normally be cancelled.
Customers who need to cancel an order should contact Oppsy Store as quickly as possible.
3. No Returns or Exchanges After Dispatch, Collection or Delivery
This is the most important part of our policy.
Because Oppsy Store sells intimate and personal-use products, we do not accept returns or exchanges once a product has left Oppsy Store’s controlled possession, except for an eligible defective or Dead on Arrival (DOA) product as described in this policy.
This applies after:
- The order has been dispatched
- The package has been handed to a courier
- The product has been delivered
- The customer has collected the product
- The product has left our physical store with the customer
After the product leaves Oppsy Store, customers cannot return or exchange it because they:
- Want a different colour
- Want a different size
- Want a different model
- Prefer another product
- Ordered the wrong product
- Ordered the wrong size
- Ordered the wrong colour
- Changed their mind
- No longer want the product
- Found another product they prefer
- Dislike the appearance despite the product matching the published information
- Expected the product to feel or operate differently despite the published specifications being accurate
We do not accept a used or unwanted intimate product back simply so that the customer can choose another product.
Customers are therefore strongly encouraged to review the product description, dimensions, material, functions, colour, size, images, compatibility information, and other specifications before completing their purchase.
If you are unsure about a product, please contact us before dispatch so that we can assist you with the available product information.
4. Why Returns and Exchanges Are Restricted
This policy exists primarily for hygiene, health, safety, privacy, and customer protection.
Once an intimate product leaves our controlled handling environment, Oppsy Store cannot reliably verify:
- How the product was handled
- Where it was stored
- Whether it was opened
- Whether it was used
- Whether it was cleaned
- Whether it was exposed to contamination
- Whether it was exposed to unsuitable substances or conditions
Because intimate products may come into contact with sensitive areas of the body, we cannot place a returned personal-use product back into normal sale simply because a customer has changed their mind.
This protects the health and safety of both the original customer and future customers.
5. Defective or Dead on Arrival (DOA) Products
The final-sale rule does not prevent a customer from reporting a genuine defective or Dead on Arrival product.
If a product:
- Does not function when received
- Arrives with a genuine manufacturing defect
- Develops a qualifying functional defect within the applicable period
the customer must contact Oppsy Store within 3 days of receiving or collecting the product.
The 3-day reporting period allows us to investigate the issue promptly while the order, delivery, product condition, and circumstances remain recent.
Early reporting also helps us distinguish a genuine defect from:
- Incorrect setup
- Charging problems
- Incorrect use
- Power-source issues
- User damage
- Storage problems
- Other non-manufacturing causes
6. What Happens When a Defect Is Reported?
A reported problem is not automatically considered a manufacturing defect.
Our Customer Service team may first ask the customer to complete reasonable troubleshooting appropriate to the product.
This may include requesting:
- A description of the issue
- Photographs
- A short video demonstrating the problem
- Confirmation of the charging method
- Confirmation of the power source
- Confirmation that the manufacturer’s instructions were followed
This assessment helps us determine whether the product is genuinely defective.
Customers should stop using a product that appears damaged or defective and contact Customer Service.
7. Resolution for a Confirmed Defect
If the product is confirmed to have a qualifying manufacturing or functional defect, Oppsy Store may provide an appropriate remedy.
Depending on the circumstances, this may include:
Replacement
If the same product is available, we may replace the defective product with the same model.
Store Credit
If the original product is unavailable, discontinued, or cannot reasonably be replaced, we may provide store credit for an appropriate alternative.
Manufacturer or Supplier Warranty
Where a manufacturer or supplier warranty applies, the customer may be directed to the relevant warranty process or assisted with the process where appropriate.
Refund
A refund is not the standard resolution for a defective product. Where a refund is legally required or expressly approved by Oppsy Store, it may be processed through the applicable payment method and subject to payment-provider processing times.
8. Damage Not Covered as a Manufacturing Defect
A product will generally not qualify as defective where the issue results from customer-caused damage, including:
- Misuse
- Accidental damage
- Dropping or impact
- Excessive force
- Improper storage
- Failure to follow cleaning instructions
- Failure to follow charging instructions
- Use of an incompatible charger
- Use with an unsuitable power source
- Unauthorized modification
- Unauthorized repair
- Normal wear and tear
- Damage caused by unsuitable accessories
- Water exposure contrary to the manufacturer’s instructions
A product’s failure after customer-caused damage does not automatically constitute a manufacturing defect.
9. Do Not Send Products Back Without Authorization
Never send a product back to Oppsy Store unless Customer Service has first authorized the return and provided return instructions.
This is especially important for intimate products because they require controlled handling for hygiene and safety reasons.
Unauthorized packages may not be accepted or processed.
10. Hygiene and Product Condition for an Approved Defect Case
Where a return is authorized for inspection of a suspected defect, customers must follow the handling and packaging instructions provided by Oppsy Store.
A product should not be:
- Modified
- Repaired
- Dismantled
- Altered
- Intentionally damaged
after a defect has been reported.
Where the reported defect requires physical inspection, the product must be handled in accordance with the return instructions provided by Customer Service.
11. Wrong Product Supplied by Oppsy Store
If Oppsy Store sends a product that is different from the product ordered, contact Customer Service promptly.
If we confirm that the wrong product was supplied, we will review the order and provide the appropriate correction.
Depending on the circumstances, this may include:
- Replacement with the correct item
- Collection or return instructions
- Store credit
- Another appropriate remedy
Customers should not use the incorrect intimate product while the matter is being investigated.
Do not send the item back without authorization.
12. Product Size, Colour and Appearance
Customers are responsible for checking product selection before dispatch.
Product colours may appear slightly different depending on:
- Lighting
- Photography
- Screen settings
- Display devices
- Manufacturing batches
Product measurements are generally based on manufacturer specifications and may have minor measurement tolerances.
A small difference in appearance or measurement that falls within normal manufacturer variation is not automatically considered a product defect.
Important
Colour, size or model changes may be requested before dispatch, subject to availability.
After dispatch, collection or delivery, colour, size and model changes are not accepted as returns or exchanges.
13. Product Compatibility
Customers should review compatibility information before purchase.
This includes compatibility involving:
- Chargers
- Power sources
- Lubricants
- Accessories
- Other intimate products
Customers are responsible for checking the manufacturer’s compatibility recommendations before use.
Damage resulting from use with an incompatible accessory, charger, power source, lubricant, or other product may not qualify as a manufacturing defect.
14. Product Information and Customer Selection
Oppsy Store provides product descriptions, specifications, measurements, images, material information and other available product details to help customers make informed purchasing decisions.
Customers should carefully review this information before checkout.
Where a customer is unsure about a product, our Customer Service team can provide available product information before dispatch.
Because our products are generally final sale after leaving Oppsy Store, we strongly encourage customers to ask questions before the order is dispatched.
15. International Orders
International customers are responsible for checking whether a product can legally be imported into their destination country.
International orders may be subject to customs, import restrictions, duties, taxes, border controls, inspection, seizure, or other destination-country requirements.
For certain international orders, motorized products may be opened and tested for basic functionality before shipment where necessary and operationally appropriate.
Where an international product develops a defect after delivery, the applicable manufacturer or warranty process may apply.
Oppsy Store cannot guarantee admission of any product into a destination country where local laws or customs regulations restrict the product.
16. Refunds
Oppsy Store does not issue refunds for:
- Change of mind
- Unwanted products
- Incorrect personal preference
- Colour preference after delivery
- Size preference after delivery
- Choosing the wrong model
- Choosing the wrong product where Oppsy Store supplied the product that was ordered
Where a refund is approved or legally required, the refund will normally be processed through the applicable payment method.
The time for the refund to appear in the customer’s account may depend on the payment provider or financial institution.
17. Store Credit
Where store credit is offered as an approved resolution, the customer will be informed of the applicable value and conditions.
Store credit is not automatically provided for change-of-mind purchases or ordinary exchanges.
18. Pickup and Walk-In Purchases
Customers using the Oppsy Store pickup or walk-in option should confirm their product selection before leaving the store.
Once an intimate product has left the Oppsy Store premises with the customer, it is subject to the same final-sale and hygiene rules described in this policy.
This means that a customer cannot return after leaving the store simply to change the product’s size, colour, model, or personal preference.
Eligible defective or incorrect-item matters will still be assessed under this policy.
19. In-Store Processing of Online Orders
An online order cannot automatically be returned or exchanged at the physical Oppsy Store simply because the customer visits the store.
Customers must contact Customer Service first and obtain authorization for any approved defect or incorrect-item case.
20. Proof of Purchase
Customers requesting assistance with a cancellation, defect, incorrect item, replacement, store credit, or other order matter may be asked to provide reasonable proof of purchase, such as:
- Order number
- Receipt
- Payment confirmation
- Customer details associated with the order
21. Privacy and Discreet Handling
Oppsy Store understands that product-related enquiries may involve sensitive information.
Customer information is handled discreetly, and we only request information reasonably necessary to process an order, investigate an issue, or provide customer support.
Customers should use official Oppsy Store customer-service channels for order and product enquiries.
22. Contact Oppsy Store
For cancellation requests, order changes, defective products, DOA reports, incorrect products, or other order-related enquiries, contact Oppsy Store through our official customer-service channels.
WhatsApp: +234 905 555 2623
When contacting Customer Service about an existing order, please provide your order number where available.
23. Summary of Our Policy
To make the policy simple:
Before Dispatch
You may request:
Product changes, colour changes, size changes, quantity changes, or eligible corrections, subject to availability and whether the order can still be modified.
Cancellation: within 15 minutes of placing the order.
After Dispatch, Collection or Delivery
No general returns or exchanges.
This includes requests to change:
- Colour
- Size
- Model
- Product
- Personal preference
- Change of mind
Do not send the product back simply because you want a different item.
Exception
A genuine Dead on Arrival (DOA) or qualifying product defect may be assessed when reported within 3 days of receiving or collecting the product.
A wrong item supplied by Oppsy Store may also be reviewed for an appropriate correction.
All defective or incorrect-item cases require prior authorization from Customer Service.
Our Commitment
Oppsy Store is committed to providing accurate product information, discreet service, quality products, and reasonable support when genuine product problems occur.
Our final-sale policy exists to protect hygiene, safety, privacy, and the wellbeing of all customers, while our defective-product process ensures that genuine manufacturing or functional problems can still be reported and properly assessed.
We encourage every customer to review product information carefully and contact Oppsy Store before dispatch whenever they need help choosing the right product.
Thank you for choosing Oppsy Store.